At our hotels

We place the highest demands on ourselves and cooperate with the independent company Cristal International Standards. In addition to our own routines, we also follow the requirements of the local authorities, which can be changed continuously. Below we have listed the extended safety routines that we implement at our hotels, Sunwing Family Resorts, Sunprime Hotels and O.B.C by Sunwing. All employees are trained in our new safety routines.

Preventive measures for you

Read the Safe Destination information of Canary Islands.

We recommend downloading and keeping the RADAR COVID contagion notification app enabled on your mobile during your stay in the islands and for the 15 days immediately following your return to your place of origin.

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  • From 13th of november you must present a certificate upon check-in to show that you have tested negative for active COVID-19 infection during the last 72 hours.

  • New routines have been introduced for social distancing with distancing markers and protection glass at the reception desk.

We follow local guidelines for distance between people. The restaurants have flexible and extended opening hours to avoid crowding. Also increased distance between the tables and fewer tables have been introduced. New serving routines are applied, where food is served either as à la carte (table service) or as a buffet according to current recommendations and restrictions. Sunbeds at pools and beaches have been set to guarantee the guidelines of social distancing.

Extended deep cleaning of each room and updated cleaning routines at the hotel's public areas, such as pool areas, restaurants, lounges, toilets, gym and spa. Hand sanitizers are available around the hotel for guests and staff.

This means that we allow fewer participants, make sure to keep social distance and that more activities take place outdoors.